Clear Meva House information3 topics
Food product returns
For hygiene and food safety, opened or correctly delivered food products generally cannot be returned because of a change of mind.
Damaged or wrong items
Contact us within 48 hours of delivery if an item is damaged, leaking, or different from your order. Include your order ID, photos of the outer parcel, product packaging and the affected item. Keep the packaging until we resolve the case.
Resolution
We will review the evidence and may offer a replacement or refund where the claim is confirmed. Do not discard the product before we respond.
Still need a hand?
Contact support Share your order ID when contacting us so we can help faster.